re:Members AMS Client Support Overview

The re:Members AMS Client Support team provides a central point of contact to assist with general platform navigation questions, technical troubleshooting, or updates on existing cases. 

The re:Members for Me Portal is one of the main interfaces between clients and the re:Members AMS Client Support organization. We are available during the hours noted below, excluding regional holidays (“Business Hours”) and outside of any unscheduled service outages, maintenance, or other situations as deemed necessary.   

Live Support Availability 

General Product Questions 
re:Members for Me Portal, email, phone 

re:Members AMS Case Management 

Based on the table below, a client support specialist will determine the severity level using the description provided by the client contact.  Client contacts will ensure that each support case is submitted with a thorough explanation of the reported incident. Prompt responsiveness to any follow-up questions, combined with a detailed initial report, is essential for our team to troubleshoot efficiently and meet our response targets. 

Severity
of Incident