LAST UPDATED: March 5, 2025
This Policy governs how re:Members protects, collects, uses, shares, processes and stores your Personal Information via any online or offline interaction you may have with us. This Policy applies to www.remembers.com or other related websites, mobile applications or other interactions (together the “Website”, “Websites”, “we”, “our”, “us”). Collectively, we refer to our online and offline interactions with you as the “Services”.
We encourage you to read this Privacy Policy in full to understand how we collect, use, share, and protect your Personal Information. By accessing our Websites or using our Services, you acknowledge that you have read and agree to the terms outlined in this Privacy Policy and our Terms of Use. Continued use of our Websites or Services constitutes your consent to the collection, use, and processing of your Personal Information, as described herein. If you wish to modify or withdraw your consent, please review the options available within this Policy.
If you are resident in the European Economic Area (“EEA”) or in the United Kingdom (“UK”), please refer to the supplemental notice towards the end of this Policy. As explained below, under the GDPR (as defined below) we (i) are not a data controller of your Personal Information and (ii) only act as a data processor of our clients who act as data controllers of your Personal Information.
re:Members regularly reviews and updates its Privacy Policy in response to business changes or to comply with applicable laws and regulations. We reserve the right to modify this policy at any time, so please review it frequently, noting the “Last Updated” date at the top of this Policy.
In this Privacy Policy, “Personal Information” refers to data that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. Personal Information may be referenced as “Personal Data” or “data”. Personal Information does not include anonymized data or de-identified data as it does not identify any individual.
re:Members collects Personal Information from Website visitors and End Users at several different points on our Websites in order to provide products and services on behalf of our clients. We utilize this information to contact you, conduct research and improve our products and services for you and our clients. We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, and doing research.
The type of Personal Information we collect depends on the product or service you have with us and your actions when visiting our Websites. Please note that if you are applying for a position with re:Members or are already employed by re:Members, the Applicant Privacy Policy also applies.
When you visit our Websites, we may collect Personal Information that you give us, as well as Personal Information we automatically collect from you. In general, we may collect and process the following:
We may also collect Personal Information from you through your use of our Websites. This includes online activity information and technical information about your Website activities. When you visit our Websites, we may automatically collect the following information:
We also collect information that is sent to us automatically by your web browser and we may use this information to generate aggregate statistics about visitors to our Websites, including, without limitation:
We may use this technical information for various business purposes, including providing you with customer service, fraud prevention, marketing and improving our Websites and Services.
Personal Information processed by re:Members will be adequate, relevant, and necessary in relation to the purposes for which it is processed. We will not use Personal Information in a manner materially different than the purposes set forth in this Privacy Policy and/or in the supplementary service privacy notices (where applicable), without your consent. Personal Information you provide is completely voluntary; however, providing less information might limit your ability to access all of the features on our Websites.
Such purposes may include:
Please note that re:Members will never request Personal Information (e.g., social security number, user IDs, or passwords) via unsolicited email. Be cautious when clicking on links in emails or responding to emails you have received, particularly when the message is urgent or threatening. By doing so, you may unknowingly download viruses or spyware that may cause you to be redirected to a fraudulent website.
Our Websites use online technologies, including cookies and analytics services. We or our third-party service providers, such as our web-hosting provider, may place cookies (small text files) on your device. Cookies allow us to optimize your interaction with our Websites. For more information on how we use cookies, please see our Cookie Policy.
To opt-out of interest-based advertising by participating companies in the following consumer choice mechanisms, please visit:
re:Members is headquartered in the United States. Information we collect about you will be processed in the United States. By using re:Members’ services, you acknowledge that your personal information will be processed in the United States.
Depending on the circumstance, re:Members also collects and transfers to the U.S. personal data with consent or to perform a contract with you or your organization. re:Members endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with us and the practices described herein.
We retain Personal Information for as long as reasonably necessary to fulfil the purpose for which it was collected and to comply with legal, regulatory, or internal procedures or obligations.
We may have Social Media pages and/or accounts on Facebook, Twitter, LinkedIn, and other Social Media platforms which permit you to post public messages or responses to articles, comments, or other postings. You should be aware that any such posting may become public (including any associated Personal Information).
We reserve the right to remove any posting or content in a posting on our Social Media pages in our sole and absolute discretion.
The re:Members Websites contain links to select partners through the use of Frames and we provide our content on the Websites of select partners through those frames. When collecting personal information from you on these websites, re:Members will have the look and feel of our partners’ websites. However, our Privacy Policy does not cover the personal information submitted through these pages.
re:Members uses third parties to provide ACH and Credit Card processing capabilities on our Websites and to provide Services on our behalf to help with our business activities. When you make a payment, we will provide payment information as necessary for the third party to facilitate the payment transfer. Information that is exchanged with the processor may include the name, address, and cardholder account number. These third parties are prohibited from using your Personal Information for any other purpose.
re:Members processes Personal Information for the purposes for which it was collected and/or in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our Personal Information collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our Services. We take steps to ensure the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their Personal Information whenever necessary.
re:Members will never share, rent, trade, or sell Payment Information given to us by you to a third party for marketing purposes. Only Personal Information about your account or transfers will be disclosed to third parties or to new billers: a) where it is necessary for opening or maintaining your account, or for completing transfers or payments, b) if lawfully required or, c) if you request or authorize it.
We may provide your Personal Information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your Personal Information only as necessary to provide these services to us.
We share your personal information according to this Privacy Notice, with your consent or as necessary to provide you with the services or products you request, as well as to operate our business. The ways in which we share your personal information are set forth below.
Third Party Service Providers/Vendors: We share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us, pursuant to written instructions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use PI they receive from us for any other purpose. Representative business processes that our service providers/vendors assist US with include:
Information You Choose To Share: If you direct us to share your information, such as in asking us to email an article to a someone you designate, the information that you enter (such as your name or email address) will be shared with the recipient on a one-time basis.
Within Our Corporate Family: We disclose Personal Information to affiliated companies related by common ownership or control within re:Members to carry out regular business activities, such as to provide, maintain and personalize our sites and services, to communicate with you, and to accomplish our legitimate business purposes, pursuant to contractual safeguards.
Business Partners: We may share your information with business partners and other third parties in order to allow them to provide you with offers, promotions, ads or products and services that we think you may enjoy. If you do not want us to share your personal information with these companies, please contact us. Before we share personal information, we enter into written agreements with recipients which contain data protection terms that safeguard your data
Legal Compliance: In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Corporate Transactions: If re:Members is involved in a merger, acquisition, dissolution, sale of all or a portion of its assets, or other fundamental corporate transaction, we reserve the right to sell or transfer your information as part of the transaction. In such an event, you will be notified via email and/or a prominent notice on our Websites of any change in ownership, incompatible new uses of your personal information, and choices you may have regarding your personal information.
We maintain physical, electronic, and procedural safeguards to protect Personal Information and to comply with federal and state laws. In addition, we review our policies and practices, monitor our computer networks and test the strength of our security.
We retain your information for as long as your account is active or as needed to provide you Services. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Upon request, re:Members will provide you with information about whether we hold any of your Personal Information. If your Personal Information changes, or if you no longer desire our Service, you may update or delete your Personal Information by making the change on our member information page, by emailing our Customer Support at privacysupport@billhighway.com, or by contacting us by phone at 1.866.245.5499. We shall provide information on the action taken on a request without undue delay.
re:Members respects your control over your information, and, upon request, we will confirm whether we hold or are processing information that we have collected from you. You also have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it.
Under certain circumstances we will not be able to fulfil your request, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort, but in any event, we will respond to your request within a reasonable timeframe and provide you an explanation.
To make such a request of us, please contact us by phone or email:
re:Members:
866.245.5499
privacysupport@billhighway.com
Please note that for personal information about you that we have obtained or received for processing on behalf of a separate, unaffiliated entity–which determined the means and purposes of processing, all such requests should be made to that entity directly. We will honor and support any instructions they provide us with respect to your personal information.
If you are a California resident, please see additional information to supplement this Privacy Policy in our California Privacy Policy.
Depending on where you reside, you may have additional legal rights with respect to your information. In the United States, if state law is more protective of an individual’s privacy than federal privacy law, we will protect information in accordance with state law while also meeting federal requirements.
If you wish to exercise those rights, please refer to our How to Contact Us section. Note that we are required to verify the identity of the individual submitting a request before we provide a response. We will disclose and deliver the required information in accordance with the laws of your residential state after receiving a verifiable request.
General
Our Websites and Applications (“Apps”) are hosted in the United States. By using our Websites and Apps, you acknowledge that your information may be transferred to, stored, and processed in the United States in accordance with this Privacy Notice and applicable United States laws. Please be aware that U.S. privacy laws, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside.
Individuals in the EEA or UK
We do not (i) have a physical presence in the EEA or the UK, or (ii) target, offer, or provide our products or services to individuals in EEA or the UK. We are not subject to the EU General Data Protection Regulation, the UK General Data Protection Regulation, or related data protection laws in the EEA and the UK (collectively, the “GDPR”).
Under the GDPR, we act as a data processor of our clients. In this capacity, we process personal data strictly on behalf of and under the instructions of our clients, who are the data controllers. As a data processor, we:
Our clients will provide you with their privacy policy or notice setting out how your Personal Information will be collected and otherwise processed.
Individuals in Canada
re:Members is a U.S.-based organization that offers services to clients in Canada and other regions. As part of our operations, we may collect, process, and store personal information in the United States and other jurisdictions outside of Canada where it will be subject to U.S. laws and regulations.
By using our services, you acknowledge and consent to the transfer, storage, and processing of your personal data outside of Canada, where privacy laws may differ. However, we implement strict safeguards to ensure the protection of personal data in compliance with:
Your Rights Under Canadian Privacy Laws
If you are a Canadian resident, you may have certain rights regarding your personal data, including the right to:
To exercise your privacy rights, see How to Contact Us.
The Children’s Online Privacy Protection Act (COPPA) regulates the online collection of personal information from children by technology companies. re:Members does not knowingly solicit or collect personally identifiable data from persons under the age of 16. If you are a parent of a child under 16, and you believe that your child has provided us with information about themselves, please see the How to Contact Us section for information. We will take commercially reasonable steps to remove that information.
You may update your communication preferences by following the instructions contained in an applicable email you receive from us. If you continue to utilize our services you may continue to receive invoices, statements, transactions notices, critical service updates and similar communications. In addition, you may continue to receive marketing communications from us while we update our records to reflect your opt-out choice.
If you would like to discontinue receiving this content, you may update your marketing preferences by contacting us at privacysupport@billhighway.com.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or inquire about our Personal Information handling practices, please contact us at our corporate headquarters:
By Mail:
re:Members
5435 Corporate Drive
Suite 300
Troy, MI 48098
By Email: privacysupport@billhighway.com
By Phone: 1.866.245.5499
If you have an unresolved privacy or data use concerns that we have not satisfactorily addressed, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
