Are you feeling pain points in your chapter network? Do you feel like there is more negative than positive? Have your volunteers been complaining – a lot? Then it’s time for an evaluation of your chapters and whether or not the structure you have in place works in today’s fast-moving environment.

Cecilia Sepp, CAE, ACNP
The Rogue Tulips Story — Rogue Tulips Consulting

In this interactive session, Cecilia Sepp, CAE, ACNP, LPEC, will review the major areas that can elevate chapter performance – or make it a train wreck if it’s not working. The session will include:

• The Nature of Chapters
• Relationship Management
• Communications
• Changing Direction

Whether you work with affiliates or chapters, you can improve everyone’s experience to create positive energy that moves the organization forward.

Come prepared to ask questions and share examples!

Learning Outcomes:

1. Analyze your organization’s chapter structure to find ways to improve the member experience
2. Develop a rating system for your volunteer leader relationships
3. Create a two-way communications system with your chapters
4. Identify steps to adjust your current system to enhance outcomes

Each session is worth 1 CAE credit.