Because It’s All About Your Members

Hospitality Associations

Modern Infrastructure
for Modern Hospitality

From high-volume conferences to chapter coordination across dozens of regions, re:Members takes hospitality associations from disconnected to unified—centralizing data, automating workflows, and driving non-dues revenue.

Industry Challenges

The Challenges Facing
Hospitality Associations

Hospitality associations operate at a pace most industries can only imagine—but too many are still running on disconnected systems.

Disconnected Systems

Chapter data in spreadsheets, events in one platform, sponsorships in another—no single source of truth.

Manual Workflows

Dues processing, renewal reminders, and financial reconciliation consuming hours that should go to strategy.

Chapter Visibility Gap

Headquarters can’t see how chapters are performing, making it impossible to intervene early or celebrate wins.

Volunteer Burnout

Administrative friction drives away the volunteer leaders your chapters depend on for community building.

Event Complexity

Multi-track conferences, exhibitor logistics, and on-site payments managed through fragmented tools.

Shallow Sponsorships

Transactional sponsor relationships leave revenue on the table and keep partnerships surface-level.

From Disconnected Systems to
a Single Source of Truth

re:Members consolidates national and chapter databases so when a member pays dues, registers for a conference, or volunteers for a committee, their profile updates in real time across the entire organization.

  • Centralized member, event, and financial data
  • Automated dues processing and renewal reminders
  • Shared dashboards for cross-department alignment
  • Save 120–160 staff hours per year on manual tasks

Chapter Management

Empowering Local Chapters &
Volunteer Leaders

Remove administrative friction so volunteer leaders can focus on building community instead of dealing with paperwork.

Chapter-in-a-Box

Standardized financial tools, centralized banking controls, and seamless signatory transitions during leadership turnover.

Real-Time Chapter Visibility

Headquarters sees chapter financial performance, member engagement, and regional comparisons—all in real time.

Reduced Volunteer Friction

Simplified event registration, automated dues collection, and streamlined onboarding for new chapter officers.

Events & Trade Shows

End-to-End Conference & Trade Show Management

From save-the-date to post-event survey, manage multi-track conferences, exhibitor logistics, and on-site payments in one platform. The re:Members Anywhere app enables PCI-compliant mobile payments wherever your team is.

Whether it’s processing sponsorship upgrades on the exhibit floor, accepting cashless payments at a golf tournament, or capturing donations at a local mixer—revenue gets captured instantly and tracked by event or chapter.

Unlimited Events & Sessions

Interactive Floor Plans

On-Site Mobile Payments

Real-Time Attendance

Member Engagement Scoring

Assign point values to industry-specific actions—two points for a mixology webinar, five for the national conference, three for committee service. Over time, scores reveal:

  • Rising stars ready for leadership opportunities
  • At-risk members who may not renew
  • Succession planning pipeline for chapter chairs
  • Personalized member portals for self-service

Consultative Sponsorship Sales

Stop treating sponsors like customers at a fast-food window. Shift to strategic partnerships that drive sustainable non-dues revenue:

  • Track sponsor engagement across all events
  • Analyze audience behavior and vendor pain points
  • Build multi-year partnership strategies
  • Create compelling, tiered landing pages with measurable ROI

Think of It Like a Property
Management System

Just as modern hotels replaced clipboard check-ins and manual room tracking with unified PMS platforms, your association needs a single system that connects every operation.

The Clipboard Era

  • Chapter data scattered across spreadsheets
  • Event registration in one tool, sponsorships in another
  • Manual financial reconciliation takes days
  • No visibility into chapter performance
  • Volunteer leaders buried in admin work

The re:Members Way

  • Single source of truth for all data
  • End-to-end event and sponsorship management
  • Automated workflows save 120–160 hours/year
  • Real-time chapter health dashboards
  • Volunteers focus on community, not paperwork

Scalable Platform Options

Whether you’re a growing regional association or a national enterprise, re:Members has a platform built for your scale.

Small & Mid-Sized

Microsoft Power Platform

Highly configurable out of the box. Includes AI-driven productivity tools, fast implementation, and low IT overhead. Tailor workflows and reporting without writing code.

Large & Enterprise

Salesforce Platform

Enterprise-grade scalability and deep customization for multi-layered chapter structures, advanced sponsorship workflows, and complex databases.

White-Glove Service

Implementation &
Ongoing Partnership

Switching to a new AMS is a significant step, and re:Members treats it that way. This isn’t self-service setup—it’s a structured, supported process.

  • Dedicated Implementation Lead
  • Defined Project Timelines
  • Guided Data Migration
  • Ongoing Optimization
120–160

Staff Hours Saved Per Year

That’s roughly a month of productive work back every year, simply by automating the busy work.

Frequently Asked Questions

How does re:Members handle multi-chapter hospitality associations?

re:Members Chapter Performance (formerly Billhighway) serves as a ‘Chapter-in-a-Box’ solution that unifies local and national ecosystems. It provides standardized financial tools, centralized chapter banking controls, and resolves account signatory transition issues during leadership turnover. Headquarters gets real-time visibility into chapter financial performance, member engagement, and regional comparisons.

Can re:Members manage large-scale hospitality conferences and trade shows?

Yes. re:Members handles unlimited events with detailed session and speaker management, interactive exhibit hall floor plans for booths and halls, and real-time attendance tracking. From save-the-date to post-event survey, everything lives in one place. The re:Members Anywhere app also enables on-site PCI-compliant mobile payments.

How does the member engagement scoring work?

You assign point values to industry-specific actions—two points for attending a mixology webinar, five for the national conference, three for serving on a committee. Over time, these scores reveal patterns: rising stars ready for leadership and at-risk members who may not renew. This supports succession planning and targeted retention outreach.

What sponsorship tools does re:Members offer?

re:Members supports consultative sponsorship sales by tracking sponsor engagement across events, analyzing audience behavior, and identifying vendor pain points. You can create compelling landing pages with tiered opportunities and measurable ROI. This approach builds multi-year partnership strategies that drive sustainable non-dues revenue.

What platform options are available for different association sizes?

For small and mid-sized associations, re:Members AMS is built on Microsoft Power Platform—highly configurable with AI-driven tools and fast implementation. For large and enterprise organizations, re:Members AMS Platform is built on Salesforce, providing enterprise-grade scalability and deep customization for complex databases and advanced workflows.

How much time can we expect to save?

Hospitality associations using re:Members typically save between 120 and 160 staff hours per year by automating repetitive tasks like data entry, chapter report collection, and event revenue reconciliation. That’s roughly a month of productive work back every year, with improved financial accuracy and shorter reporting cycles.

What does the implementation process look like?

You’ll receive dedicated implementation leadership, guided data migration, clearly defined project timelines, and proactive risk mitigation. This is a structured, supported process—not self-service setup. Post-launch, re:Members provides ongoing optimization, continuous training, best practice consulting, and dedicated support resources.

Trusted by These Industry Leaders

Logo of the United States Bartenders Guild for associations.

Modernize Your Hospitality Association

Stop managing with disconnected tools and manual processes. Start building the modern infrastructure your members and mission deserve.