Isabella Syma

Membassadors group gathering at Remember's event for community remembrance.

Isabella Syma

Marketing Associate

Young woman with long dark hair smiling outdoors in autumn setting.

Can you share a little about yourself outside of the office? (Hobbies, interests, fun facts, or unique experiences.)

I enjoy trying new restaurants and activities. Recently, I joined a book club a few months back and have been reading new books I probably never would have picked before. But my favorite thing to do has been working out and getting my steps in. When working remotely, it can be challenging to get your steps in. I aim to achieve 9,000 steps per day!

What is something you do to get inspired or recharged?

I got into painting a couple of months ago. Something about attention to detail brings me peace. Plus, I can put on music or a show in the background and turn on my LED lights to help set the mood for the evening. Finishing a painting not only makes me feel recharged but also brings me much satisfaction.

What do you enjoy most about working at re:Members? What makes it a special place for you?

The community here is great all around. I have never met a single person who wasn’t happy to help me with anything from bug issues to training modules. I think what makes it special is that everyone is dedicated to their job and their role, but everyone here also understands that life is important too, and there is such generous flexibility around schedules to accommodate that.

What do you find most rewarding about working with re:Members clients? How does their missions inspire you?

I work more so at the beginning of the sales cycle, with prospects. What I find most rewarding is finding the best solutions for them that best suit their needs — whether it be re:Members AMS, AMS Platform, Chapter Performance, or even a combination. It’s always interesting to learn what they are looking for; some come prepared with a whole list of questions, others with an RFP ready to go!

What’s your favorite re:Members feature or capability, and why do you think it’s a game-changer for our clients?

Definitely re:Members AI. As a tech company, of course we found a way to incorporate AI into our database. Now, re:Members clients are able to ask their questions and get immediate answers inside re:Members AMS. It’s so neat. Plus, re:Members has been hosting monthly AI Sneak Peeks to showcase what re:Members AI can do for their associations, and more!

If you could share one piece of advice or a favorite motto that guides your work with clients, what would it be?

Communication IS key! I can't express that enough.

And I don’t mean just when our client needs help or simply has a question. I mean checking in from time to time to ensure everything is running properly and seeing if we can be of assistance. Even just popping in to say “How are you doing today? Good weekend?” goes a long way.