Outside of my professional sales career, my wife and I own and operate a small horse farm. We have two sides of this business, one for competition in the discipline of 3 Day Eventing and the other we have a small Thoroughbred Rescue (501c3). My wife is a professional and trains and competes. I used to compete but mainly do the “farm maintenance” now and just ride for pleasure.
Definitely a walk in the woods. I live in in a rural area so a nice walk in the woods allows me to get out and take in the sights and sounds of nature. I find I let myself get lost in the environment allowing me to decompress and destress.
The Culture! From day one, it is about helping each other succeed. It feels like not a day goes by when I have an internal call that others don’t ask, is there anything else I can help with. It doesn’t matter if it is my immediate coworkers, my direct boss, other departments, or even our CEO. The culture is about helping each other be successful which makes re:Members successful.
This is easy, our Learning Portal AND Customer Service! When I first came on board and saw and used our learning portal and realized it was the same portal customers have access to for trainings, I was awe struck. I immediately thought how customers are able to use our over 300 training videos as an onboarding tool for their staff as well. And then our customer service! Again, our culture of helping each other rolls into our desire for our customers’ success as well. We have a customer support team that is strongly positioned to take care of each customer giving them the white glove service all deserve.
I had a boss years ago that always say and had “Never Problems, Only Solutions” written on his white board behind his desk. He taught his team that when you had a problem, before presenting the problem to him, try to come up with a solution, thus presenting the problem with a possible solution. Whether it was the best solution or not, it made us think and gave good grounds for collaboration and problem solving. This has stuck with me over the years and I continue to say it and live it.
