Billhighway, ChapterSpot, greekbill, and Impexium are now re:Members.

Gary Francart

Sales Director, re:Members AMS

Can you share a little about yourself outside of the office? (Hobbies, interests, fun facts, or unique experiences.)

Outside of my professional sales career, my wife and I own and operate a small horse farm. We have two sides of this business, one for competition in the discipline of 3 Day Eventing and the other we have a small Thoroughbred Rescue (501c3). My wife is a professional and trains and competes. I used to compete but mainly do the “farm maintenance” now and just ride for pleasure.

What is something you do to get inspired or recharged?

Definitely a walk in the woods. I live in in a rural area so a nice walk in the woods allows me to get out and take in the sights and sounds of nature. I find I let myself get lost in the environment allowing me to decompress and destress.

What do you enjoy most about working at re:Members? What makes it a special place for you?

The Culture! From day one, it is about helping each other succeed. It feels like not a day goes by when I have an internal call that others don’t ask, is there anything else I can help with. It doesn’t matter if it is my immediate coworkers, my direct boss, other departments, or even our CEO. The culture is about helping each other be successful which makes re:Members successful.

What do you find most rewarding about working with re:Members clients? How does their missions inspire you?

For me it is rewarding when I help them realize their potential through technology. I love introducing and showing them how technology and processes will support their strategic plans and mission.

What’s your favorite re:Members feature or capability, and why do you think it’s a game-changer for our clients?

This is easy, our Learning Portal AND Customer Service! When I first came on board and saw and used our learning portal and realized it was the same portal customers have access to for trainings, I was awe struck. I immediately thought how customers are able to use our over 300 training videos as an onboarding tool for their staff as well. And then our customer service! Again, our culture of helping each other rolls into our desire for our customers’ success as well. We have a customer support team that is strongly positioned to take care of each customer giving them the white glove service all deserve.

If you could share one piece of advice or a favorite motto that guides your work with clients, what would it be?

I had a boss years ago that always say and had “Never Problems, Only Solutions” written on his white board behind his desk. He taught his team that when you had a problem, before presenting the problem to him, try to come up with a solution, thus presenting the problem with a possible solution. Whether it was the best solution or not, it made us think and gave good grounds for collaboration and problem solving. This has stuck with me over the years and I continue to say it and live it.